RETURNS AND REFOUND POLICY

At TangoEon, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return and repair policy as follows:

1. Standard Return (Any Reason)

Period: 7 days from the date of receipt.

Condition: Item must be in its original condition and packaging.

Cost: Customer is responsible for return shipping costs.

2. Late Return (Non-Quality Issue)

Period: Beyond 3 days of receipt.

Condition: Returns not related to product quality.

Cost: Customer must cover both return shipping costs and a 25% restocking fee.

3. Final Sale Items

Items: All pieces in the "The Serenity / The Clarity / The Grounding" collections.

Policy: These items are final sale and cannot be returned or refunded.

Note: Each piece is unique and cannot be replicated. We encourage thoughtful selection and our team is happy to assist before purchase.

4. Quality Issue Warranty

 Period: 15 days from the date of receipt.

Service: Free repair or replacement for verified quality-related issues.

Cost: We cover all repair and reshipment costs.

5. Repairs After Warranty

Period: After 15 days of receipt.

Coverage: Issues caused by wear, usage, or accidental damage.

Policy: No refunds, but repair services are offered.

Cost: Customer covers two-way shipping costs. Repair fees depend on the level of damage.

How to Initiate a Return or Repair?

Please contact our customer service team with your order number and clear photos of the item.

Once approved, we will provide the return address and guide you through the next steps.

Customer Service Hours: Monday – Friday, 10:00 – 19:00 (Beijing Time, GMT+8)

Email: [customer@tangoeon.com]

WhatsApp: